Technical Support

Key Projects/Responsibilities:
  • Provided daily user support for installing, using and, troubleshooting various XML and DITA CCMS solutions
  • Executed quality assurance testing through release and regression tests
  • Evaluated and tracked new business requirements and bug fixes through submission, development, testing, and delivery
  • Configured and deployed a SharePoint and Borland CaliberRM based issue / enhancement tracking system
  • Deployed the Antenna House Regression Testing System for automated PDF output file testing
  • Engaged in software build acceptance testing including code check-out from the Borland StarTeam source repository and execution of an ANT build script
  • Validation tested all tool version upgrades, including:
    • SDL Knowledge Center 12 / Tridion Docs 13 - SDL UDP 10 / UDP 11 / UDP 11.1
    • Oxygen 19.1 / 20.1
    • Vasont 11 / 12 / ST.2.5.2 / ST.2.8.1
    • Adobe Acrobat Distiller 8 / 9 / 10 / 11
    • Antenna House XSL Formatter 4.3 / 5.0 / 5.1 / 6.0 / 6.1 / 6.6 / 7.0
    • Arbortext Editor 4.4 / 5.1 / 5.3 / 6.1
    • Java SDK 1.4.2 / 1.5.0 / 1.6.0