Content Requirements
Analyze business requirements of the content and deliverable structures.

Content Structure
Define the underlying content structure and define models based on these structures.

Business Rules
Instantiate business rules into the structures to support content development and publication.

Content Reuse
Enable content reuse in multiple contexts (see reuse cases).

Content Development
Define and create a content development environment.

Deliverable Publication
Define and develop a content delivery and production environment to support multiple deliverables.

Stylesheet Development
Build XSL / XSL-FO stylesheets that apply output format to the required deliverables.

Project Launch & Definition
Establish overall objectives, goals, deliverables and initial plans for XML project implementation.

Project Management
Oversee implementation: including project framework, team roles, planning/tracking, risk/change management and checkpoints.

Project Implementation
Define and develop system requirements necessary to meet project objectives, including management of third-party development resources.

XML Content Development
XML content development environment and process expertise.

XSL / XSL-FO Production
XSL and XSL-FO transform, production / rendition tool and process experience.

User Community Training
Instructional design, training material development and delivery of onsite and remote (WBT) user training.

Technical support
Day-to-day operations and maintenance of the content management system and production environments.

Business Process Analysis and Support
Process analysis and mapping into system procedures, including process documentation creation and maintenance.

Best Practice Leadership
Onsite analysis of business processes against system usage resulting in optimization strategy recommendations.

Issue & Enhancement management
Identification, coordination, resolution and testing of issues and enhancements.